Computer says no...
I have just experienced a classic case of ‘computer says no’ when renewing my car insurance with one of the major insurance companies, who shall remain nameless (suffice to say they are not listed on any comparison websites, according to Messrs Fry and Merton). I will recount the full story as a lesson in how to (eventually) get what you want and how not to take the what the call centre people say at face value. Eventually, it is possible to find someone who can use the computer system properly and resolve the problem, beating the silicon into submission rather than giving in to its edicts. Eventually, after about an hour on the phone (to an 0845 number)… Continue reading
